Shipping Information
Processing Time
Orders are typically processed within [X] business days. Please note that processing times may vary during peak periods or holidays.
Shipping Methods
We offer several shipping options to accommodate your needs:
- Standard Shipping: Delivery within [X] to [X] business days.
- Expedited Shipping: Delivery within [X] business days.
- Overnight Shipping: Delivery by the next business day.
Shipping Costs
Shipping costs are calculated based on your location and the shipping method selected at checkout. Shipping fees will be displayed before you complete your purchase.
International Shipping
We currently offer international shipping to select countries. Shipping rates and delivery times for international orders vary based on your location. Please note that international orders may be subject to customs duties and taxes.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number to monitor the status of your shipment.
Returns and Exchanges
Return Policy
If you are not completely satisfied with your purchase, you may return it within [X] days of receipt for a refund or exchange. Items must be in their original condition and packaging.
How to Initiate a Return
To start a return, please follow these steps:
- Contact Us: Email [returns@kathrynstemwedel.com] with your order number and reason for the return.
- Receive Return Authorization: We will provide you with a Return Authorization Number (RA#) and instructions on how to return the item.
- Ship Your Return: Package the item securely and include the RA# on the outside of the package. Send it to the address provided in the return instructions.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective product.
Refunds
Refunds will be processed to the original method of payment once the returned item is received and inspected. Please allow [X] business days for the refund to be reflected in your account.
Exchanges
If you wish to exchange an item for a different size, color, or product, please follow the same return process and specify your exchange request in the return email. We will send you the new item once we receive and inspect the returned product.
Non-Returnable Items
Certain items are not eligible for return, including:
Customized or Personalized Items
Custom orders are final sale and cannot be returned or exchanged.
Sale Items
Items purchased on sale are final sale and cannot be returned or exchanged.
Customer Service
If you have any questions or need assistance with your order, please contact our customer service team at [customer_service@kathrynstemwedel.com] or call [Phone Number].